Careers with The Run Rx

The Opportunity

We are hiring a Physical Therapist + Performance Coach to join our team. We are open to either:

• A full-time position

• A part-time position of approximately 25–30 hours per week

This role is ideal for a clinician who wants to work across the full continuum from injury rehabilitation to strength, return to activity and long-term performance in a space that values long term relationships with our valued community.

Responsibilities include:

• Conduct comprehensive evaluations, including gait analysis when appropriate

• Provide one-on-one physical therapy and performance sessions

• Develop individualized rehab, strength, and return-to-activity plans

• Coach movement and exercise with clear, effective and attentive cueing

• Educate clients about their injuries, training, and plan of care

• Build strong client relationships through trust and communication

• Maintain accurate documentation and effective case management

• Confidently communicate recommendations and guide clients toward the right level of care

• Collaborate with the team and other healthcare providers to contribute to a high-quality client experience

Why You’ll Love It Here

• True 1-on-1 care—no double bookings, high volume or aides

• Paid documentation and care coordination time

• Room for clinical growth & continued learning

• Mentorship in gait analysis, running rehabilitation, and strength training

• Competitive compensation, bonus's, PTO, student loan support, con-ed, retirement match, and optional health insurance for eligible employees

• Real work-life balance and a supportive, high-energy environment

• A fun, collaborative team that’s obsessed with running & staying active

The Ideal Candidate:

You may be a strong fit if you:

• Hold a DPT and Massachusetts PT license, or are eligible for licensure

• Enjoy working with runners and active individuals

• Have strength and conditioning experience

• Are confident, compassionate and relationship-oriented

• Communicate clearly, take initiative and bring a positive energy to the workplace

• Value clinical growth, teamwork, and high-quality care

• Are comfortable practicing in an out-of-network, client-centered model

• Have a personal or professional connection to running

Experience in gait analysis, run coaching, pelvic health, pregnancy and postpartum care, or sports rehabilitation is a plus but not required.

You do not need to be an elite runner, but you should enjoy the sport and feel excited to work with runners as part of a broader active population.

How to Apply

Please send us your resume and a brief cover letter addressing:

• Why you are interested in The Run Rx

• Your relationship with running and fitness

• Your top strengths as a clinician and teammate

• Which Run Rx value resonates most with you

Please indicate whether you are interested in the full-time role, the 25–30-hour role, or either.

The Role

We’re looking for a Client Experience + Admin Coordinator to help make the experience behind The Run Rx feel as exceptional as the care itself.

You’ll be the person helping clients navigate scheduling, communication and the little details that make an experience feel seamless, while also keeping the administrative side of the clinic organized and moving.

This is a hands-on role for someone who is naturally warm, highly organized, proactive and good at noticing what needs to happen before someone has to ask.

Because this person will help create a welcoming, familiar presence for our clients, the role will be primarily in person at our Somerville studio, with flexibility for some hybrid/remote work as it makes sense for both the business and the employee.

We are open to either:

• Part-time: approximately 15–20 hours/week with The Run Rx

• Full-time: a shared position supporting both The Run Rx and our sister studio, The Pilates Rx

The two businesses share a physical space, many of the same systems, and a similar commitment to high-touch, relationship-driven care, making the shared full-time role a natural fit.

What You’ll Own

• Client communication across phone, text and email

• Scheduling, waitlists and appointment coordination

• New-client onboarding and inquiry follow-up

• Client follow-up and retention-related tasks

• Routine billing, payment and documentation support

• Clinic supplies, organization and front-office logistics

• Forms, licenses, renewals and administrative tracking

• Marketing execution including Canva, newsletters, reviews and social content

• Event logistics and community outreach support

• The small details that make clients feel genuinely welcomed and cared for

The Ideal Candidate

You may be a great fit if you:

• Are exceptionally warm, likable and customer-service oriented

• Naturally make people feel welcomed, heard and taken care of

• Are highly organized and have excellent attention to detail

• Take initiative and notice things that need attention without waiting to be asked

• Can independently handle routine problems while knowing when something needs to be escalated

• Communicate clearly and professionally while still sounding human

• Enjoy systems, checklists and keeping a lot of moving pieces organized

• Are comfortable learning and using technology

• Have experience with a CRM such as HubSpot or are comfortable becoming highly proficient in one

• Are comfortable with scheduling software, Google Workspace, Canva and other digital tools

• Enjoy healthcare, fitness, wellness or another relationship-driven service environment

• Care about the details because you understand that they shape the overall client experience

Compensation + Benefits

• Competitive hourly compensation based on experience and scope

• 401(k) with up to 3% employer match for eligible employees, including part-time employees

• Paid time off for eligible employees

• Flexible hybrid work when appropriate for the role and business needs

• Opportunity to grow hours and responsibilities over time

• Potential for a full-time shared role supporting both The Run Rx and The Pilates Rx

• Collaborative, small-team environment with meaningful ownership of the client experience

How to Apply

Please submit your resume and a brief cover letter answering:

1. How do you stayed organized while managing multiple priorities or customer requests at once?

2. What technology, CRM, scheduling or administrative systems have you used?

3. Tell us about a time you handled a frustrated customer and how you approached it.

The Role

We’re looking for a Director of Operations to own the systems, people, and day-to-day execution that keep The Run Rx running at a high level.

This person will be the Owner’s primary operational partner—turning ideas into action, improving systems, supporting team performance, solving problems before they become bigger problems, and helping the business grow without sacrificing the quality or personal experience our staff and clients expect. We’re looking for someone who can independently think, decide, implement, and lead.

This will be a hybrid role combining in-person and remote work. We expect more in-person involvement initially while learning the business, team, and systems, with the role likely becoming primarily remote over time while maintaining regular clinic presence as needed.

Our ideal structure is approximately 25–30 hours per week, but we are open to a full-time position for the right person and fit.

What You’ll Own

• Business systems, SOPs, workflows and operational improvements

• HubSpot/CRM management, automations, reporting and technology implementation

• Staffing capacity, schedules, hiring and onboarding assist

• Performance management and team accountability alongside clinical leadership

• Payroll, bill pay and operational oversight

• High-level customer service and client communication

• Inquiry follow-up, onboarding and client retention systems

• Referral partnerships, community outreach and events

• Clinic KPIs, performance trends and implementation of improvements

• Day-to-day operational decisions that allow the Owner to stay focused on higher-level strategy

The Ideal Candidate

You may be a great fit if you:

• Take initiative naturally and rarely need to be told what to do next

• Problem-solve before escalating and bring solutions, not just questions

• Are highly organized, dependable and accountable to results

• Are deeply likable, emotionally intelligent and exceptionally customer-service oriented

• Believe great service should feel radically human, hospitable and clear

• Can make business decisions and translate them into systems and behaviors that support growth, client experience and clinical excellence

• Are comfortable holding people accountable and having direct, respectful conversations

• Understand how staffing, utilization, customer experience and financial performance connect

• Are highly tech-savvy and comfortable learning and improving systems

• Are comfortable with tools such as scheduling platforms, EMRs, Zapier, Google Workspace, payment systems and website platforms

• Can move between strategic thinking and hands-on execution without getting stuck in either

Ideal experience

• 3-4+ years in an operations, business management or general manager role, including at least 1+ years directly managing people — not just coordinating a team or leading projects.

• Have meaningful experience with HubSpot or another robust CRM

• Has personally handled a disciplinary conversation, performance improvement plan, or termination.

• Has owned or had visibility into a P&L or operating budget

• Has implemented or overhauled a system or process end-to-end — not just used one someone else built. 

• Experience in a small or single-location high touch business, ideally service-based (healthcare, fitness, hospitality, salon, boutique retail)

Compensation + Benefits

• Competitive compensation based on experience, scope and weekly hours

• Performance-based bonus opportunity tied to business growth and operational performance

• 401(k) with up to 3% employer match

• Paid time off for eligible employees

• Flexible hybrid work structure, with the role expected to become increasingly remote over time

• Professional development and growth opportunities

• Opportunity to take on increasing ownership and responsibility as the business grows

How to Apply

Please submit your resume and a brief cover letter answering:

1. Why do you think you’d be a great fit for The Run Rx and this role?

2. What are your top three strengths as an operator and leader?

3. Tell us about a time you identified a problem, built a solution, and improved performance or efficiency.

4. What experience do you have with HubSpot or other CRM/automation platforms?